HEALTHYBYEVE

Personal Training Policies and Guidelines

Healthy By Eve, LLC is a fitness company specializing in personal training and nutrition. In order to make the experience great for the coach as well as the client, the following rules are strictly enforced:
 

Bookings:

  • When booking a one-time session, your spot is not secured unless you pay in advance. Therefore, if another client books a session at the same time and pays prior, they get the session.

  • Booking a week can account for a maximum of 3 sessions. If a session is missed by the client, it does not roll over to the next week. Example: If you book Monday Wednesday and Saturday but you miss Saturday, you do not receive a makeup session the next week - you must book again.

  • Booking a month can account for a maximum of 12 sessions in four weeks. If session(s) is missed by the client, it does not roll over to the next week. Example: If you book all of April but you miss the third week, you do not receive an extra week - you must book again.

  • Rescheduling sessions must be done at least 48 hours in advance. anything after is an additional $10 fee.

  • Only the trainer can uplift any of these policies at their discretion. 
     

Tardiness:

  • Tardiness will not be accepted. If you are running late and is not mentioned at least 45 minutes prior to a session, you will receive a fee of $5 for every 5 minutes.

  • If you are more than 20 minutes late for your session, your session will be cancelled at the trainer's discretion, and will be charge $20 fee.

     

Payments:

ABSOLUTELY NO REFUNDS FOR ANY REASON. Once a payment is made, there are no renegotiating the agreement for the booking.

Traveling:

Traveling fee is added to the bill if client chooses to train at home or area chosen by client. The fee covers trainer's transportation to and from their designated location.